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Frequently Asked Questions
Products
Wash as directed on the care label. "Or if you feel too depressed to wash it, spray perfume on it."
Additionally, washing instructions are displayed on the respective product detail page (under the "Material + Care Instructions" tab).
You can always find the size chart for each product on the "Size Chart" tab.
There you will also see a conversion of men's and women's sizes to unisex sizes.
Our size assistant offers additional security when finding the right size. You can find it directly above the "Add to Cart" button. (What size am I?)
We refine our products in the beautiful Hanseatic city of Hamburg and always pay attention to fair working conditions.
We are not perfect either. If you expect a problem with an item from your order, please contact us in one of the following ways:
Return shipping
Please follow the instructions below to exchange/return your item.
You have received an email from Just • Depressed with your order number.
All returns must be sent within 14 days of receipt.
Returns received after this period are non-refundable.
Refunds will be issued within 7 business days of return.
You can find the portal for returns here: Register return
Sustainability is our top priority. Please understand that in order to keep the volume of returned packages to a minimum, returns are not free.
Our size guide will help you find the right size.
Return shipping from Germany costs 4.95€.
Return shipping from Austria costs 6.90€.
Return shipping from the EU (except Germany and Austria) costs 13.80€.
Return shipping from Switzerland costs 16.10€.
The cost of return shipping will be deducted from the value to be refunded.
Despite the size guide, it can always happen that a piece of clothing does not fit properly. The size change is of course free of charge for you.
If you want a different size, please state this as a reason in the returns portal and write in the comment what size you would like.
As soon as we have received and checked your return, a new production run for your new size will automatically take place.
Shipment
Your order will be shipped within 72 hours of receiving payment (Monday-Friday).
Additionally, the shipping provider's delivery time is taken into account. For more information, please see Shipping.
Please note that if you order on a Friday, the delivery period will begin on the following Monday.
The use of payment methods that are not immediately marked as "paid
confirmed" because we have to wait for the confirmation from the bank, delaying the delivery time (approx. 2-3 days):
Instant bank transfer (Klarna)
Bank contact
ideal
If you have ordered an item with a pre-order date and an item that is available for immediate delivery, we will deliver all items in your order by the latest pre-order date for the items in your order.
The delivery date of the pre-order can be found on the respective product page.
In Germany, shipping is free for orders over €120! For orders under €120, shipping costs are €4.95 per order.
In Austria , shipping is free for orders over €150.00! For orders under €150.00, shipping costs of €6.90 per order will apply.
In Europe (except Germany and Austria) shipping costs 13,80€ per order
For all other countries please see here:
Grassboard is an innovative and environmentally friendly alternative to conventional
Packaging materials such as plastic or cardboard. It is made from a mixture
made from grass fibers and recycled paper fibers.
This means that fewer trees are needed as a raw material source, while also making a valuable contribution to reducing waste and CO2 emissions. Grassboard is not only biodegradable, compostable, and recyclable, but also lighter than conventional packaging materials, which
leads to a lower carbon footprint.
Packaging with
30% grass content: Good for the environment
- Less water and energy consumption
- Reduction of greenhouse gases
- Significantly less use of chemicals
- From unused compensatory areas in the region
- No risk of allergy
- No use of land from the feed industry
- Complete recycling
Generally
Please contact us via one of the following methods:
Contact form